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LJ Apologizes, Asks for Feedback

  • Mar. 19th, 2008 at 10:59 PM
at work
"We didn’t follow our own rules, and we apologize"

In a post in the [info]lj_2008 community, [info]theljstaff has apologized for not giving the LJ Community of Users a chance to comment before they removed the option to open new Basic accounts.

"The announcement last Wednesday was a mistake in regards to Basic accounts, as the change was not clearly stated", the announcement clarifies, "it did not allow for you to provide feedback, and went into effect immediately."

"Many of you have pointed out that the decision worried you less than the way it was communicated. You should have been given a voice, and you were not; we didn't follow our own rules, and we apologize."

While not apologizing for the removal of the Basic account option itself, [info]theljstaff confirms Anton Nossik's earlier suggestion of a compromise, saying that LJ is "considering options which would allow existing users to continue to create new Basic accounts".

The post lists several development priorities for 2008. And it asks for feedback on these priorities, including such "Open Questions" as how best to integrate ads and other "commercial opportunities" into LJ.

One question that is already gathering much attention in the comments is "Should moderators be able to charge for access to closed communities?"

[info]theljstaff promises that LJ "will carefully consider your comments and together with Advisory Board post the final plan after the user elections in May."

Many thanks to [info]kblcbka for being the first to comment in my journal about the post in [info]lj_2008, and for saying that "It's a real inspiration to see the "Russian-langugage segment" and the "English-langugage segment" join together and actually achieve"


Friends, we have not won. But we have been heard.

LiveJournal has not told us why interests such as "depression" and "sex" were removed from the Popular Interests List, then replaced with no more explanation than "it was a mistake".

But it has replaced them.

LiveJournal has not given the Advisory Board a voice in this announcement.

But it has promised to involve them in the future.

LiveJournal has not restored the option to open new Basic accounts for new members.

But it has indicated willingness to develop a method that will allow existing users to open additional Basic accounts.

Clearly and unequivocally, LiveJournal has promised to inform users before any further change to the site that affects how we use the site, or demands on our resources.

Please continue to join me on Friday in a Content Strike -- not so much as an act of anger as an act of integrity.

We will demonstrate that we follow through on what we promise, even if LiveJournal doesn't.

We will not be bought off with an empty apology, but we are willing to let LiveJournal demonstrate that their apology is sincere. This Friday, let your silence be your voice.

LiveJournal Content Strike, Friday, March 21, midnight to midnight GMT.
Один день без контента
No posts. No comments. No content.

Comments

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[info]phyncke wrote:
Mar. 20th, 2008 05:33 am (UTC)
Are you the architect of the content strike? Well done.

It has started a debate in my friends circle...

But I think it is worth doing. Thank you.
[info]sono_cat wrote:
Mar. 20th, 2008 05:47 am (UTC)
Spectacular. This really is amazing. You should be proud of what you've started and what you're doing. Changed are happening. We will be heard.

Good job.
[info]rachelsummers77 wrote:
Mar. 20th, 2008 06:04 am (UTC)
Personally I'd prefer if the strike also included not visiting LiveJournal at all (the drop in page views would be of more concern to advertisers) and was for longer, say a week...but it looks like this will have to do.

Thank you for your work on this, it's appreciated.
[info]beckyzoole wrote:
Mar. 20th, 2008 01:17 pm (UTC)
Thank you for your encouraging words!

I agree, it will have even more of an effect if we do not visit LJ at all tomorrow. I don't want to actually harm revenues, though, just demonstrate that we could harm them if we got riled up enough.

That said, I'm not going to look at LJ on Friday. It would be too much of a temptation to comment! ;-)
(no subject) - [info]mlfoley - Mar. 20th, 2008 02:54 pm (UTC) Expand
[info]caersidi wrote:
Mar. 20th, 2008 06:17 am (UTC)
I appreciate what you've said here about silence though with LJ addressing the key issue for me (interests exclusion from pop interests page) and now further showing willingness to negotiate on the basic account creation front for those who were bothered by this change, I feel this is a significant victory.

Now I see that Anton Nossik has addressed the issue in his LJ about the statements made (and translated).

I don't know how strikes are handled in the USA, but in the UK they are often called off.

OK this isn't the Post Office or a train service where a strike is going to have an impact on the community.

While I intend to respect the 'picket line' in terms of not commenting on older posts in those journals and communities participating nor responding to posts in communities determined to stir things up and spam about the strike, I do feel at present that I'm going to treat tomorrow as any other day.

Honestly part of me always holds my breath a little when it comes to days such as Good Friday and this being the anniversary week of the Iraq invasion and with Bin Laden today threatening Europe and all that is happening in Llasa, I am keeping a closer eye than normal on the news.

Hopefully we all will have a quiet and peaceful Friday. However, if something unforeseen happens I know that this community will respond as it has in the past with 9/11 and 7/7.
[info]beckyzoole wrote:
Mar. 20th, 2008 01:18 pm (UTC)
Thank you, and I respect your decision.

What's happening in Llasa? (I need to go check my news feeds!)
(no subject) - [info]caersidi - Mar. 20th, 2008 01:50 pm (UTC) Expand
[info]crowdog66 wrote:
Mar. 20th, 2008 06:30 am (UTC)
I for one will still be following through on the Content Strike and encouraging others to do so.
[info]moony_blues wrote:
Mar. 20th, 2008 07:06 am (UTC)
I'm still on, as well as my comm.
[info]beckyzoole wrote:
Mar. 20th, 2008 01:30 pm (UTC)
Thank you!
[info]arilou wrote:
Mar. 20th, 2008 08:24 am (UTC)
Thank you for the information.
Sorry for having no time to retell it in Russian for my friends, I'll just give them a link.
Think, according to these apologizes the idea of temporary account deletion (as a variation of this 'day of silence') is not so good now. So I'll just keep silence for one day.
[info]dimrub wrote:
Mar. 20th, 2008 08:25 am (UTC)
Right on! Apology is a nice thing, but only if it is backed up by action - which, in this case, should have been to revert to the previous situation re the basic accounts, no questions asked, no excuses given. Till then - let us continue as planned.
[info]lea_hazel wrote:
Mar. 20th, 2008 09:19 am (UTC)
Clearly and unequivocally, LiveJournal has promised to inform users before any further change to the site that affects how we use the site, or demands on our resources.

They've promised the same before. That's what LJ Inc. and including Brad FitzPatrick was supposed to be about. It doesn't matter if they "recant" some or all of the negative changes, over the last year LJ have made it clear that they are against the users. If they don't delete journals, they'll blank interests. If they don't black interests, they'll find some other way to be disruptive.

The word of the people who run LJ is pretty meaningless now. I support the strike, but I will be leaving regardless.

(Here via... a long chain of links.)
(no subject) - [info]samir74 - Mar. 20th, 2008 09:47 am (UTC) Expand
[info]golden_purple18 wrote:
Mar. 20th, 2008 08:34 pm (UTC)
Aye-aye to that!
[info]china_lizard wrote:
Mar. 20th, 2008 12:12 pm (UTC)
Don't you think this is over-reacting?
You haven't -won-? THAT'S what this whole business is about?! You winning against LJ?! Are you effin' kidding me lady? >_<

So they took a FREE product off of the shelves and didn't tell us. Why does that upset you? That's like being mad at a grocery store for not carrying the brand of toothbrush you bought back five years ago, and being upset that they didn't tell you about it.

I find it all a little ridiculous, personally. :/

And even if they were completely honest and told you about it, I have a feeling folks like you would STILL be very VERY upset, even to the point of hysteria....and over nothing.

Are you currently paying for LJ? Is this the -only- place you can network? Why stay here if you hate it so much?

Oh, and a one-day strike? Are you kidding?? Why not try a one-WEEK strike, if all this upsets you so much??

Were you planning to make a Basic account sometime soon?! Is THAT why this bothers you? Why does it matter whether or not new members make a Basic or a Plus account? They're both free to use.

And did you -really- expect a basically -free-, but highly-trafficked, site to be completely ad-free forever? HONESTLY?? I mean, unless you're trying to find them a butt-load of money from other sources, I -really- don't think you have the right to complain.

Anyways, I think this whole thing you've started is COMPLETELY disproportionate to what was actually happening. I never look at the most popular interests tag page, but as long as an interest is searchable [and they are], then that's good enough for me.

Why it matters to you people that those things aren't the 'most popular' is absolutely beyond me.

Good luck with that whole over-reaction thing, though. :/

Edited at 2008-03-20 12:22 pm (UTC)
[info]beckyzoole wrote:
Mar. 20th, 2008 01:37 pm (UTC)
Re: Don't you think this is over-reacting?
Yes, I do pay for LJ. I've been a paid user for years. I pay for other peoples' journals too. And I buy vgifts.

On Friday I intend to wear my long-sleeved LJ tee shirt.

I throw money at LJ because I am proud to support a free, adfree site.

And, yes, I was intending to make a new Basic account last weekend. I told my family members that I would set up an LJ for us to all keep in touch with each other. I wanted just a simple, Basic journal, because my 70-year-old mother has enough trouble negotiating the internet without having to encounter ads on the family blog.

Now I can't do that. I can't make an adfree Basic account that's clear and easy for my Mom to use.

That's just one of the reasons why I am striking.
Re: Where will under-reacting end? - [info]nympholept - Mar. 20th, 2008 02:26 pm (UTC) Expand
Re: Where will under-reacting end? - [info]beckyzoole - Mar. 20th, 2008 05:18 pm (UTC) Expand
Re: Where will under-reacting end? - [info]nympholept - Mar. 20th, 2008 06:25 pm (UTC) Expand
Re: Where will under-reacting end? - [info]beckyzoole - Mar. 20th, 2008 06:35 pm (UTC) Expand
Re: Don't you think this is over-reacting? - [info]mlfoley - Mar. 20th, 2008 02:59 pm (UTC) Expand
[info]boter wrote:
Mar. 20th, 2008 01:07 pm (UTC)
I don't think it's overreacting at all. A page is enough that it's symbolic, though not functional - and as LJ is user-based, disrupting the users is not the best thing that the users can do. I like that already the support that this thing has has attracted attention.

I believe I can keep my trigger finger away from that LJ bookmark for 24 hours.
[info]aprilvalentine wrote:
Mar. 20th, 2008 01:36 pm (UTC)
Becky, your page is very informative and well written besides being very thoughtful and does not represent an "over-reaction" to me. Those who say we over-reacted to the loss of basic accounts miss the point. Sure, other journaling sites like IJ and journalfen don't have ad-free basic accounts either, *but* we would have understood a business-driven decision that was admitted to be such. And interests deleted because they might be considered inflammatory really rubs me the wrong way. I"m staying here but supporting the strike. Thanks for all your posts -- I even felt better reading your LJ after seeing some posts on the strike being anti-semetic -- lord, what's a protester to do with all these many factions? Thanks again.
[info]qilora wrote:
Mar. 20th, 2008 08:46 pm (UTC)
oh yeah, let's all not post on the day that the evol-Jews are having Shabbos and won't be doing much posting themselves anyway...

ha!.. how in the world are people trying to push/fight the strike by labeling it anti-semitism?

people need to just stick to the issues at hand..

and just because this strike is coming together rather short-term (not much time to plan) and won't be for too terribly long (only a day).. its bringing a LOT more attention to the very things that LJ tried to sneak past the users (the censorship, etc.)

this is small, but "a journey of a thousand miles, begins with one step", that's how it goes, right?
(no subject) - [info]beckyzoole - Mar. 20th, 2008 08:51 pm (UTC) Expand
(no subject) - [info]qilora - Mar. 20th, 2008 08:57 pm (UTC) Expand
(no subject) - [info]beckyzoole - Mar. 20th, 2008 09:10 pm (UTC) Expand
[info]nympholept wrote:
Mar. 20th, 2008 02:30 pm (UTC)
Do you think the stuff in [info]lj_2008 is because of the strike, or just because of the reaction through the comments?

I know some places have reported about the strike, but has anyone official acknowledged it?

(I'll still be striking, but the retraction in [info]lj_2008 caused me to be outvoted in striking some communities.)
[info]magickaldreamer wrote:
Mar. 20th, 2008 03:45 pm (UTC)
I had the thought that maybe the post in [info]lj_2008 was an attempt to squash the strike. I, for one, am still striking, and am rather hopeful that we'll still make an impact.
[info]arliddian wrote:
Mar. 20th, 2008 03:00 pm (UTC)
Having spent the last six hours researching the issue, I have to say that I'm really impressed with your commitment to action. I'm as-yet undecided as to my involvement in the strike, but it's looking likely at this stage!

Something slightly off-topic, but still connected: I'm a first-year Journalism student in Brisbane, Australia, and I'm hoping to cover the LJ strike for my assignment for Reporting. The assignment is a story pitch only, possibly to be developed into something more for the next assignment (but not published - just assessed). I just wanted to know if it would be alright to contact you (after the strike, obviously) and find out more about your role, in the context of this assignment? I can email you further details, of course.

Thanks for your commitment to change, and I hope the strike delivers some significant results.
[info]beckyzoole wrote:
Mar. 20th, 2008 06:25 pm (UTC)
I'd be honored to talk with you. Email or message me through LJ.

Thank you for your encouraging words!
[info]ken_redtail wrote:
Mar. 20th, 2008 03:21 pm (UTC)
Part 1
I will not be participating in this LJ strike.

There are many reasons I won't participate, but the one that shines in my mind is that it won't matter. I also have a hard time really getting behind the cause. It's not that I don't understand why people are upset with the LJ/SUP, I do. I just don't think what they're doing is exceptionally evil.

This is a business. Yes, we are customers and the customer is supposed to always be right. But it's still a business. And businesses make decisions like putting ads on the site and cutting out ad-free free accounts. Don't like it? Go elsewhere. Or pay.

Simply, this whole thing is just basic economic sense. LiveJournal is a growing business. In the beginning, there weren't that many people as members. It's easy to say we'll never ever charge you. Ever. Because you can make that kind of promise.

Now, in 2008, millions of people blog on the ol LJ. Server demands are high. We see server crashes. It costs a hell of a lot more to run LJ than it did in 2000. So they introduce paid accounts to generate some income. Over time, that's not gonna cover it. Everything's just TOO damn expensive these days. LiveJournal is trying to figure out how to generate the funds needed to keep up with rising costs. Enter LJ V-gifts. Problem is, they're SO gay that hardly anyone uses them. Well, at this point, they say, ok, we're gonna have to resort to advertising. People will pay us for ad space. But we don't want to dick over our free folk, so let's make it still an option. More LJ users. Prices go up. At some point, something has to be sacrificed.
It's not selling out, it's surviving.

This has been the problem for countless other sites. So many websites out there really want to keep things free for as many of their users as they can, but a webpage COSTS to keep up.
Neopets, Yahoo, Google, Angelfire, Lycos, Geocities, the list goes ON.
All these sites offer free services at their own expense. But what happens when they can't afford it anymore?

I think another thing we forget is we're being invited onto their servers. I'm posting this, this very thing right now, to their servers. They have every right to tell me I can't post this. They have every right to cancel my account, even if its permanent, if they want to. Sure, I'd like my money back -- but that's the risk I take. They even have every right to filter user interest data, though the choice of what to filter is questionable -- it's still their right.

It's like being invited over to someone's house. You are expected to follow the rules of the house. Yes, your house may be far more liberal on the rules than the other person's, but it's common sense and courtesy to respect them, no matter what they may be. It's no different here. At all. If they say we don't want the fandom business here, well, then, that's their rule. Take it elsewhere. We may not like it, but... well, them's breaks, kids.

One of the LJ releases stated "No change, even the most correct one, will not experience some resistance," because it's TOTALLY true. Someone will always think that any change is unjust and such. I can list off a dozen offhand.
I see it everywhere. From Neopets redesigning their site to Warcraft players complaining because when Blizzard made the game fairer, their power characters became weaker.

The problem is basically this. LJ is not some company run by a couple of college kids anymore. Its long since become a corporation and such. Its just gotten so big. Yes, its unfortunate that a corporate attitude does lend to a detached air and that's an uncomfortable transition.
I myself miss the old days of Neopets before it became a multimedia empire.
Things change.
And their point is we can't please everyone. If they left the free accounts as is, they'd have to increase their paid account rates. Which would draw complaints from everyone.
But that's how an economy runs and it outright sucks. LJ of 2000 could not survive inside the demands of 2008.
[info]ken_redtail wrote:
Mar. 20th, 2008 03:22 pm (UTC)
Part 2


I fully acknowledge that they have terrible customer service skills and practices. But fuck, so does Wal-Mart and my Aldi's where I live and I go there anyway because they have what I want. And that's how I feel about LJ.

So, ultimately, its like this. If you don't like what's going on with LJ as a company, then go elsewhere. This strike? It's not going to matter. Even if we all participated in the strike, it wouldn't be but a blip on their radar. And there would (and will be) a surge of activity the following day. Don't pussyfoot around. This is not a political thing, you are not fighting for human rights. This is a business -- don't like the product, use a different company.

But apparently, all this has been heard. And guess what? They've been gracious enough to hear you out.
This is quite like the writer's guild strike in recent months. LJ is willing to sit down and discuss terms. At this point, you should NOT strike, as this will only damage YOUR good faith!!! They apologized, so you're going to punish them further? Cry for blood?
Re: Part 1 - [info]golden_purple18 - Mar. 20th, 2008 04:01 pm (UTC) Expand
Re: Part 1 - [info]troworld - Mar. 20th, 2008 04:14 pm (UTC) Expand
[info]meallanmouse wrote:
Mar. 20th, 2008 03:35 pm (UTC)
Are you going to update your strike memo to reflect the fact that the removed interests were restored within days? As it stands, it seems to me you're engaging in misrepresentation of the facts by not doing so and implying it is still an ongoing and active issue, which is what many people who are reading this memo are assuming and getting upset about.
[info]golden_purple18 wrote:
Mar. 20th, 2008 04:07 pm (UTC)
If you were to look at the whole story, you would see that she has. But, the fact is they are still including discrimination in thier decision making process, and they have NOT given any reasoning other than the "it was a mistake" excuse, which we all know it wasn't because if it were "a mistake", interests other than controversial ones would have been removed "by accident".

LJ put them back after we all took a stand. That is why we are doing this.
(no subject) - [info]meallanmouse - Mar. 20th, 2008 05:54 pm (UTC) Expand
(no subject) - [info]golden_purple18 - Mar. 20th, 2008 06:21 pm (UTC) Expand
(no subject) - [info]lizwinlove - Mar. 20th, 2008 08:19 pm (UTC) Expand
(no subject) - [info]golden_purple18 - Mar. 20th, 2008 08:24 pm (UTC) Expand
(no subject) - [info]lizwinlove - Mar. 20th, 2008 08:29 pm (UTC) Expand
(no subject) - [info]golden_purple18 - Mar. 20th, 2008 08:32 pm (UTC) Expand
[info]golden_purple18 wrote:
Mar. 20th, 2008 03:49 pm (UTC)
I am definitly still going through with this. Thank you so much for organizing this!
[info]mirror-queen.insanejournal.com wrote:
Mar. 20th, 2008 04:15 pm (UTC)
I wasn't entirely convinced about this idea until LJ's official 'apology' was put in a community that most LJ users don't seem to know exists.

Come Thu 8:00 PM, I'm logging out for 24 hours. I can re-post what I put up at IJ later on.
[info]caersidi wrote:
Mar. 20th, 2008 04:27 pm (UTC)
Becky,

I guess [info]strike_2008 was inevitable. :(
[info]browngirl wrote:
Mar. 20th, 2008 06:49 pm (UTC)
I ended up reading a lot of posts about the strike after hearing about the anti-Semites trying to hijack it, and that reminded me to do something important.

Win, lose, or whatever, I want to thank you for running this, for giving a focus to LJ users' discontent, and for signing up to put up with an avalanche of comments, including vitriol from people disagreeing with you for a million reasons and, as you've seen, nauseating support from the kind of allies you'd much rather not have. Thank you.
[info]beckyzoole wrote:
Mar. 20th, 2008 06:54 pm (UTC)
Hey, good to see you here. :-)
Thank you so much for your encouraging words.

I think that people will generally do whatever they want to do. I happened to discover something that many, many LJ users wanted to do.

I hope we'll see a better, stronger LJ in the coming year.
[info]lavendertook wrote:
Mar. 20th, 2008 07:11 pm (UTC)
Beautifully stated, Becky. Thank you.

And you're right--there really is a dialog opening up between Anglophone LJ and LJ.RU happening here that the strike/boycott action is facilitating and this is cool.

5 hours to strike time.
[info]circlek wrote:
Mar. 20th, 2008 07:41 pm (UTC)
The Strike has been cancelled

FRIDAY FRIDAY FRIDAY!!!!!



Good Friday Post-A-Thon.

Since it is a "Good Friday", you should post as much as possible. It will be fun.

Post about everything you do and ask questions and make polls. A posting we will do!!!
[info]beckyzoole wrote:
Mar. 20th, 2008 08:11 pm (UTC)
No, the Strike has not been cancelled
I have not cancelled the strike.

Some people will post a lot on purpose, to show that they do not support the Content Strike. I'm good with that.

But please do not deliberately try to mislead people.
Re: The Strike has been cancelled - [info]golden_purple18 - Mar. 20th, 2008 08:27 pm (UTC) Expand
[info]jadeleopard wrote:
Mar. 20th, 2008 08:02 pm (UTC)
I'm still not sure this will actually mean anything to SUP but I'm in.
[info]zom_b wrote:
Mar. 20th, 2008 10:24 pm (UTC)
I'll be posting my butt off tomorrow to counter strike you crybabies.

If you don't like ads on the journal that YOU'RE NOT PAYING FOR, then do either of these two things:

1. Leave livejournal.
2. Buy a paid account.
[info]beckyzoole wrote:
Mar. 20th, 2008 11:00 pm (UTC)
I do have a paid account, and I've had one for years. I pay for accounts for others, I purchase vgifts, I've even bought LJ tee shirts from the Gift Shop.

I do this because I am proud to support a free, adfree service.

I love LJ. I want it to remain the LJ that I've loved and supported for so long, an LJ that is interdependent with its Community of Users.

That is why we're holding the Content Strike.
(no subject) - [info]invaderluca - Mar. 20th, 2008 11:06 pm (UTC) Expand
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